![]() I then ask for a supervisor and all of a sudden NOW he is a supervisor and there is no one above him that can change anything, (was I born yesterday?) So now I have called corporate and I'm waiting to hear back. If they aren't trying to rape people for their money then I dont know what in the world is going on! So the gentleman informed me that I could purchase a ticket April 18th for my trip in May but tickets will more than likely be more expensive than today (DUH) and that's my only option. I am furious! I have never dealt with customer service like this before. I spoke to a "Corporate" rep and was advised that I have to book a trip and fly before April 17, 2013!!! WHAT!?!?! Then I was advised that since I have absolutely no where to fly to until May that I can let my ticket expire and then be docked a whole $100.00 and use whats left towards a new ticket or let the ticket expire all together. I'm trying to book a ticket for May however it's March that I'm booking the ticket. Uh OH now I have to use my previous ticket before April 17, 2013. So here comes the day when I have a family trip planned and I'm booking my ticket online and I try to redeem my ticket. ![]() The problem I have with this is when I cancelled the ticket with the SW rep she never informed me of any "hidden" information regarding using the ticket. I immediately cancelled the ticket and it was held as rapid rewards with an expiration date of April 17, 2013. I purchased a ticket from Southwest April of 2012, and of course I couldnt make the flight due to a change of plans.
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